Privacy Policy

Privacy Policy for [LULU OPTICS]

Last Updated: February 27, 2026

In addition to standard website interactions, we collect information necessary to fulfill your orders for optical products:

Order Details: Name, billing address, shipping address, and phone number.
Payment Information: Processed securely through our third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.
Prescription Data: If applicable, we store optical prescriptions provided by you to fulfill custom lens orders.

Comments: When visitors leave comments, we collect the data shown in the comments form, the IP address, and browser user agent string to assist in spam detection.
Gravatar: An anonymized hash of your email may be provided to the Gravatar service (Privacy Policy).
Media: If you upload images (such as prescription photos), please ensure they do not contain embedded location data (EXIF GPS). Other visitors could potentially download and extract this data.

We use cookies to enhance your shopping experience:
- Account & Login: Temporary cookies check if your browser accepts them. Login cookies last two days, while display option cookies last one year. “Remember Me” extends login to two weeks.
- Shopping Cart: We use cookies to keep track of cart contents while you browse our optical catalog.
- Comments: If you leave a comment, you may opt-in to saving your details for a period of one year.

We do not sell your personal data. However, we share information with essential third parties to run our store:
- Shipping Partners: Your address and contact info are shared with carriers (e.g., UPS, FedEx) to deliver your glass products.
- Payment Processors: Transaction data is sent to secure payment portals.
- Security: If you request a password reset, your IP address will be included in the reset email. Visitor comments are checked via automated spam detection.

- If you have an account or have left comments, you may:
  - Request an exported file of the personal data we hold about you.
  - Request that we erase your personal data.
  Note: This does not include data we are obliged to keep for administrative, legal, or security purposes (such as tax records for sales).